Help us manage our self serve app users while we manage billions of files per month for customers that you know as household names. You will troubleshoot our customer support issues and bugs, and manage their experience throughout the whole support communication process. The problems you solve on a daily basis will help the experience for all customers at all levels.
You will be responsible for maintaining our base level customer support through our chat widget and email helpdesk, with phone calls and screen-shares part of the equation as well. Empathetic candidates with customer service backgrounds please apply!
Your technical prowess and attention to detail is an asset. This position occasionally requires translating complicated technical information into layman terms for non-technical consumption. You will be testing customer facing software for bugs and reviewing documentation for discrepancies, and logging these in a place for others to fix.
We're looking for passionate individuals to pour their heart into Mover and be successful with us in the long run.
We hope you can work in a team environment and dedicate yourself to continuous learning. Being able to problem solve on your own is also a great asset. We work as a team, but we need strong independent thinkers to propel us forward.
Your ability to learn quickly is important here. While we design simple software to solve complex problems, there is still a technical learning curve that we can't get around.
Proficient oral and written communication skills are super important. Communication is key! Please read our other general requirements on the main careers page.
- Term: Full-time
- Compensation: $35,000 - $50,000 base salary, plus revenue sharing.
- We are committed to hiring women, minorities, and people from the LGBTQ community. We encourage you to apply if you identify as such.
How to Apply
- Familiarize yourself with Mover. We have some great guides and information on our website. If you don't know what we do we'll have a pretty awkward interview.
- Please send your resume, LinkedIn, or anything else you feel like sharing to email@example.com.